1. Definitions

• COMOOVA: the company COMOOVA SAS, which publishes COMOOVA Pro and the COMOOVA application for clients, and which enters into these Terms with the Partner.
• COMOOVA Pro: the mobile application for Partners, published by COMOOVA SAS.
• Partner: an independent courier, driver, carrier or merchant registered on COMOOVA Pro.
• Client: a person who uses the COMOOVA application (clients) to send, receive, travel or buy.
• Job: a delivery, ride or transport accepted by a Partner in COMOOVA Pro.
• Partner Price: the price the Partner asks for a Job, accepted by the Client.
• Service Fee: COMOOVA's remuneration, added to the Partner Price and paid by the Client.
• Shop: the area of the COMOOVA application (clients) where merchants, from COMOOVA Pro, offer their items.

2. Publisher of COMOOVA Pro

3. Role of COMOOVA SAS

COMOOVA SAS operates a matching platform. With COMOOVA Pro, the Partner can receive Client requests, agree on a price, get paid, follow their activity and get help when there is a problem.

The delivery, ride or transport contract is between the Client and the Partner. The sale contract for a Shop item is between the Client and the merchant. COMOOVA is responsible for its own service: the operation of COMOOVA Pro, collecting payments when they go through it, paying out earnings, customer service and handling complaints.

4. Independent status

The Partner works independently. These Terms create no employment contract, no subordination and no exclusivity: the Partner may work for other platforms or on their own account.

The Partner freely chooses when to go "Online" and which Jobs to accept. The Partner alone is responsible for their tax, social and professional obligations (declarations, taxes, contributions, insurance, permits).

COMOOVA does not direct how the Partner performs a Job. It only sets the safety, quality and proof rules described in these Terms.

5. Signing up on COMOOVA Pro, age and documents

You must be 18 or older to create a COMOOVA Pro account.

To make deliveries, rides or transports, the Partner sends, in the Profile tab, then Identity verification: their identity document (ID card or passport), a selfie, their driving licence, and the vehicle's insurance and registration certificate. In My vehicle, they enter the vehicle type and its registration plate. The COMOOVA team checks these documents.

These documents must be sent within the time shown in COMOOVA Pro after sign-up. After that time, the Partner no longer receives new Jobs until they are sent; they can resume shortly afterwards, at the time shown in COMOOVA Pro.

The Partner keeps their documents up to date and reports any change (new vehicle, renewed insurance). A false or expired document, or one that does not match the person, leads to suspension of access to Jobs.

Signing in with Apple or Google is possible. COMOOVA never receives the password for those accounts.

6. Receiving and doing a Job with COMOOVA Pro

When the Partner is "Online", COMOOVA Pro shows them nearby requests. They accept the price offered by the Client, make a counter-offer, or decline. The Job is confirmed when the Client and the Partner agree on the price.

Shared ride: when the Client has chosen it, another passenger may get in during the trip. The accepted Partner Price does not go down.

During the Job, the Partner follows the route, obeys the highway code and safety rules, and behaves courteously. They may refuse a passenger who is in a dangerous or violent state, or a passenger who appears to be a minor travelling alone.

Handing over a parcel: the Partner takes the requested photos and hands over the parcel against the recipient's validation code. This proof protects the Partner as well as the Client.

The Partner refuses any illegal, dangerous or prohibited parcel (weapons, drugs, flammable products, cash, animals without agreement, etc.) and reports it to COMOOVA. They may refuse a parcel that does not match its description.

The Partner uses Clients' contact details and data only for the current Job, and never to solicit or contact them afterwards.

7. Price, COMOOVA fees and VAT

The Partner sets or accepts their price. They receive their Partner Price in full.

COMOOVA's Service Fee (currently 10% of the Partner Price) is added to that price. VAT is calculated on the Partner Price and the Service Fee. The Client pays the total. Example: for a Partner Price of 1,000 F, the Client pays 1,000 F + 100 F fee + 198 F VAT (18%), i.e. 1,298 F, and the Partner receives 1,000 F.

Before accepting, the Partner sees what they will receive and what the Client will pay. The Service Fee rate may change: any change is announced at least 15 days in advance, and the rate applied is always the one shown at the time of the Job.

Tips are optional and go entirely to the Partner.

When a Client cancels after the Partner has set off, cancellation fees, shown in COMOOVA Pro, may be paid to the Partner.

8. Payment for Jobs and payout of earnings

When the Client pays by Mobile Money, card or wallet, COMOOVA collects the payment in the name and on behalf of the Partner, keeps its Service Fee and the VAT, and adds the Partner Price to their earnings (Earnings tab).

The Partner states where to receive their money in the Profile tab, then Where to receive my money (Mixx, Flooz, other Mobile Money or bank transfer). They request a withdrawal in the Earnings tab, with their 4-digit secret code.

COMOOVA pays the requested amount within 72 business hours of the request at the latest, to the account given. The Partner checks this account: a payment made to a number they mistyped cannot always be recovered.

The secret code is personal. COMOOVA never asks for it by phone, email, SMS or WhatsApp.

A monthly statement of earnings, fees and VAT can be downloaded in COMOOVA Pro. It helps the Partner with their own declarations, but does not replace an invoice from the Partner or a payslip.

9. Rides paid in cash

When the Client pays in cash, the Partner receives all the money, including COMOOVA's Service Fee and VAT. The Partner therefore owes that share to COMOOVA, as well as any change the Client chose to put on their wallet.

This amount is deducted from the Partner's next earnings. If they do not have enough earnings, they repay it to COMOOVA (Mixx, Flooz or to the team). Above the limit shown in COMOOVA Pro, they no longer receive new Jobs and cannot go "Online" until it is repaid.

10. Cancellations by the Partner

An accepted Job must be carried out. If the Partner cancels a Job because they cannot carry it out (reason "I could not do the ride"), the Client is fully refunded by COMOOVA and the cancellation counts. A cancellation because the Client does not show up or does not pay does not count.

Too many cancellations over a period lead, in this order, to: a warning, fewer requests, then suspension of the account. The thresholds are shown in COMOOVA Pro before each cancellation.

11. Merchants: selling in the Shop

The merchant alone is responsible for their items: description, photos, price, stock, quality, compliance, warranties and compliance with the law. They do not offer any illegal, counterfeit, dangerous or stolen item.

The Client pays the merchant directly, by Mobile Money, to the merchant's number. COMOOVA does not touch this money and takes no share of sales.

The Client also pays the delivery to the merchant. This "COMOOVA share (delivery)" belongs to COMOOVA: the merchant hands it to the courier or pays it by Mixx or Flooz, within the time shown. If it is not paid on time, the merchant's Shop is paused until it is paid; their current orders continue.

Checking a payment: the merchant confirms a payment only after seeing it on their own SMS or Mobile Money app, never on a mere screenshot. They check it within the time shown. Refusing a payment they did receive is a breach: after 3 warnings, the account is blocked.

Preparation time: for each item, the merchant chooses a time they can keep. The parcel must be ready within that time after the payment is confirmed.

Failed order (parcel not ready on time although the Client has paid): the Shop is paused and the merchant explains within the time shown. Without a valid reason, they refund the Client and pay them compensation (currently 10% of the price), within the time shown, and their Shop stays paused. After the number of faults shown, the Shop is closed.

If the merchant does not refund the Client on time, COMOOVA refunds the Client in their place. The merchant then owes that amount to COMOOVA: their whole Pro account is blocked (Shop hidden, no more Jobs) and their phone number cannot be used to open another account, until it is repaid.

Non-compliant or damaged item: if the Client's report is confirmed by COMOOVA, the Client is refunded by the merchant and the item is removed. If this happens again, the Shop is paused, then closed.

Reviews and reports: Clients who received an item can rate it. Any item can be reported. COMOOVA examines each report, may remove an item or suspend a Shop, and tells the merchant the reason; the merchant may dispute it by writing to customer service.

12. Insurance and liability

A Partner who carries parcels or people has valid insurance for their vehicle, at least third-party liability, and for carrying goods or people for others where the law requires it.

The Partner is liable for the damage they cause during a Job, and for the loss of or damage to a parcel attributable to them, within the limits set in the Terms of the COMOOVA application (clients).

COMOOVA is liable for faults in its own service. It is neither the Partner's employer nor their insurer. Nothing in these Terms limits or excludes liability for personal injury, gross negligence or fraud.

COMOOVA is not liable for delays or outages caused by force majeure: bad weather, decisions of the authorities, unrest, network failures beyond its control.

13. Ratings and quality

Clients can rate each Job and each purchase. Persistently low ratings or repeated reports may lead to a warning, a suspension or closure of the account, after review by COMOOVA.

14. Suspension and closure of the account

In the event of a breach of these Terms, fraud, danger to a Client or a third party, or a request from an authority, COMOOVA may warn the Partner, suspend their account or close it. The measure is proportionate to the seriousness of the facts. Except in an emergency or fraud, the Partner is told the reason and may give their explanation to customer service before a final closure.

The Partner can delete their account at any time in the Profile tab, then Delete my account, or by writing to info@comoova.com from their account's email address. They first complete the Jobs and orders already accepted.

Deleting or closing the account does not erase money owed: COMOOVA pays the Partner the earnings still due to them, to the account given or to another account they give to customer service; the Partner remains bound to repay what they owe COMOOVA (cash, delivery share, refund made in their place).

15. Availability of COMOOVA Pro

COMOOVA does its best to keep COMOOVA Pro available at all times, without being able to guarantee it. Maintenance, an update or an outage may interrupt it. A Job in progress affected by an outage is handled by customer service.

16. Intellectual property

COMOOVA Pro, the COMOOVA brand, its logo and its content belong to COMOOVA SAS or its partners. COMOOVA grants the Partner a personal, free and non-exclusive right to use COMOOVA Pro for their activity. The photos, videos and texts the Partner publishes (items, profile) remain theirs; they guarantee they have the right to them and allow COMOOVA to display them in its applications for its activity.

17. Apple and Google

These Terms are between the Partner and COMOOVA SAS, not Apple or Google. Apple and Google are not responsible for COMOOVA Pro, its content, maintenance or support. For COMOOVA Pro downloaded from the App Store, Apple and its subsidiaries may rely on these Terms as third-party beneficiaries.

18. Personal data

The Partner's data is processed as explained in the Privacy Policy, available in the next tab and in the Profile tab, then Terms and privacy.

19. Changes to the Terms

COMOOVA may change these Terms, for example for a new service or a change in the law. Any significant change, in particular to the Service Fee, is announced in COMOOVA Pro or by email at least 15 days before it takes effect. If the Partner does not agree, they may delete their account before that date; if they keep using COMOOVA Pro afterwards, they accept the new version.

20. Governing law and disputes

These Terms are governed by Togolese law and the OHADA Uniform Acts.

In the event of a disagreement, the Partner first writes to customer service (info@comoova.com) to find an amicable solution. Failing agreement within 30 days, the dispute is brought before the competent courts of Lomé.

21. Contact

1. Data controller

2. Who this policy applies to

It applies to couriers, drivers, carriers and merchants who use the COMOOVA Pro application. Clients have their own policy in the COMOOVA application (clients).

3. The data we use

• Account: last name, first name, email address, phone number, profile photo, date of birth, chosen trade (courier, driver, merchant), language. The password is stored in an unreadable form.
• Signing in with Apple or Google: the name and email address these services send us (with Apple, this may be a hidden address). We never receive your Apple or Google password.
• Documents: a photo of your identity document (ID card or passport), its number and expiry date, a selfie taken with the camera to compare it with the document, driving licence, vehicle insurance and registration certificate.
• Vehicle: vehicle type, registration plate and, if you add it, its photo.
• Location: your phone's location, only when COMOOVA Pro is open and you are "Online" or on a ride, to offer you nearby requests and let the client follow their ride. It is updated about every 20 seconds. It is no longer read when you go "Offline" or when COMOOVA Pro is closed.
• Jobs: requests received, prices offered and accepted, routes, proof-of-delivery photos, handover codes, cancellations and their reasons, ratings received and tips.
• Money: earnings, withdrawal requests, the account where you receive your money (operator, number or account, holder's name), debts relating to cash or the Shop. Your 4-digit secret code is stored in an unreadable form. We never store a full card number.
• Shop (merchants): shop name and photos, the Mobile Money number where clients pay you, items (photos, videos, price, stock, preparation time), orders, payment screenshots sent by clients, your confirmations or refusals of payments, refund screenshots, reviews received and reports.
• Exchanges: messages with clients or customer service, reports and complaints, with the photos you attach.
• Technical data: phone model and system, application version, notification identifier, and error reports when COMOOVA Pro runs into a problem.

If you turn on unlocking with your fingerprint or face, the check is done inside the phone: we receive neither your fingerprint nor an image of your face. On Android, COMOOVA Pro does not use the microphone.

4. Why, and on what basis

5. Who sees your data

We do not sell or rent your data. It is shared only when necessary:

• The client of a Job: your first name, photo, rating, vehicle and plate, your number so they can reach you and, during the ride, your location.
• People with whom the client shares the tracking of their ride: the vehicle's location, until sharing stops or one hour after the ride ends.
• Shop clients: your shop's name and photos, your items, your reviews and the Mobile Money number where they pay you.
• The courier for a Shop order: the pick-up address and your number.
• The COMOOVA team: only the people who need it for their work (document checks, payouts, customer service, security), with limited access.
• The authorities: when the law requires it or by court order.

6. Our service providers

These providers process data on our behalf, following our instructions, and undertake to protect it:

7. Data sent outside Togo

Some providers store data in other countries, in particular in Europe and the United States. These transfers are made with appropriate safeguards: contractual protection commitments and, for data of people located in the European Union, the European Commission's standard contractual clauses or an adequacy decision.

8. How long we keep it

When you delete your account, your data is erased within 30 days at the latest. Only what is needed to settle money still owed, the payment history (10 years) and proof of your deletion request (5 years) are kept separately.

9. Security

Exchanges between COMOOVA Pro and our servers are encrypted (HTTPS). Access to data is limited to the people who need it, each account can only read its own data, and documents are visible only to the team in charge of verification. Each withdrawal requires your secret code, checked by our servers with a lock after several wrong attempts. In the event of a data breach presenting a risk to you, we inform you and the competent authorities as the law requires.

10. Your rights

To exercise a right: write to info@comoova.com from your account's email address, or go to the Profile tab, then Help. We reply within 30 days. To delete your account: the Profile tab, then Delete my account.

11. Complaint to an authority

If you believe your rights are not respected, write to us first: we will look for a solution. You can also contact the Personal Data Protection Authority (IPDCP) in Togo or, if you are in the European Union, the data protection authority of your country (in France, the CNIL).

12. Minors

You must be 18 or older to create a COMOOVA Pro account. If you believe a minor has created an account, write to info@comoova.com: we will close it.

13. Changes

If this policy changes significantly, we will notify you in COMOOVA Pro or by email at least 15 days in advance. The current version is always available in the Profile tab, then Terms and privacy, and on www.comoova.com.

14. Contact