Delete your COMOOVA Pro account

From the application

Open COMOOVA Pro, tap the Profile tab at the bottom of the screen, then Delete my account, and confirm twice. First complete the rides, deliveries and orders already accepted. Deletion is permanent.

Without the application

Write to info@comoova.com from your account's email address, with the subject "COMOOVA Pro account deletion". We process the request within 30 days.

Money owed does not disappear

Deleting your account does not erase money owed. COMOOVA pays you the earnings still due to you, to the account given or to another account you give to customer service. If you owe money to COMOOVA (cash rides, delivery share, refund made in your place), you remain bound to repay it.

What is erased

Within 30 days at the latest: your account, profile, documents and selfie, vehicle, rides and their photos, messages, shop and its items.

What is kept, and for how long

What is needed to settle money still owed: until it is fully settled or until the end of a dispute.

The history of payments and payouts (amount, date, number used): 10 years, for accounting and payment disputes, then it is erased automatically.

Proof of your deletion request (your email, the date): 5 years, then it is erased automatically.