Delete your COMOOVA account

From the application

Open COMOOVA, tap the Profile tab at the bottom of the screen, then Settings, then Delete my account. If you still have a Wallet balance, the application shows it first: it is not refundable and will be lost with the account. Confirm, then type the requested sentence. Deletion is permanent.

Without the application

Write to info@comoova.com from your account's email address, with the subject "Account deletion". We process the request within 30 days.

What is erased

Within 30 days at the latest (in practice, immediately): your account, profile, identity document and selfie, orders and their photos, messages, Wallet balance, vouchers and referrals.

What is kept, and for how long

Your Mobile Money payment history (amount, date, number used): 10 years, for accounting and payment disputes, then it is erased automatically.

Proof of your deletion request (the sentence you typed, your email, the date): 5 years, then it is erased automatically.